Human Resources

Employee Benefits & Rewards Division

IMPORTANT NOTICE FOR EMPLOYEES AFFECTED BY THOMAS FIRE


TELADOC - Virtual and Online Medical Consultation

This is the existing online doctor’s consultation service currently available to all employees insured through Blue Shield.  Given that some employees affected by the fire may not be able to see their normal physician immediately, you may wish to use these consultation services.  TELADOC has set up a special Hotline number that any employee, or their dependents, who live in the fire area, regardless if they are enrolled in County Health insurance or not, may call to receive free online or telephonic doctor’s consultation.  This special free service is ONLY available through the special Hotline number. When calling please state that you live in the Thomas Fire area in Ventura/Santa Barbara County.

The special HOTLINE number is (855) 225-5032

Online Resources and link -  https://www.teladoc.com/CAFires/

Additional EAP mental health counseling sessions through Empathia

Our EAP provider, Empathia Life Matters, has extended free in-person counselling sessions from 3 to 6 for those employees who live in the affected areas. The additional sessions will be made available from 12/12/2017 through 03/12/2018.

The EAP number is (800) 367-7474

Online Resources for Fire Victims  - EAP Online Fire Victim Resources (web address if the link does not work is - https://members.mylifematters.com/subject.jsp?module=section_020&subtopic=10004430 )

Prescription Refill Assistance

Express Scripts (employees on the EPO Low, EPO High and PPO) and Blue Shield (employees on the HDHP) have placed an override on the Refill-To-Soon restriction employees who lost their medication in the fire, left it at home when they had to evacuate or whose prescription mail delivery is now undeliverable.  Currently, the pharmacy system does not allow refills if done too soon after the last refill of the prescription.  This override will allow employees to pay their normal co-pay regardless of when their last refill occurred and refill their prescription sooner.

Express Scripts            (800) 711-0917

Blue Shield                 (855) 256-9404

Vision Service Plan

Any VSP member who has lost or broken their eyewear due to the wildfires can call the Member Services Support Line at (800) 877-7195 to have their VSP benefits reinstated regardless of eligibility.

Emotional Challenges after Wildfires
Evacuating Safely from Wildfires
Rebuilding Your Life After the Wildfires

Employee Benefits for 2018

For more information on the 2018 Employee Benefits available to the County of Santa Barbara employees please click on this link - Employee Benefits Handbook 2018

The following programs are not managed by the Employee Benefits & Rewards Division. By clicking on the link below you will be taken directly to their website where you will be able to find more information.

How to update/change your Health Savings Account (HSA) Contributions, address and personal information for benefits.

To make any changes, or updates, to dependent information, life insurance beneficiary information, personal information, address and/or Health Savings Account (HSA) contributions please use the County's eBenefits website, www.benXcel.com/cosb.htm. If you have not yet created a BenXcel User Account, review the Employee Guide to BenXcel guide by clicking on this link Employee Guide to BenXcel and follow the instructions in the guide.

Pharmacy information and provider finder tools: 

Pharmacy Benefit for Blue Shield EPO Low, EPO High and PPO Plan Members - For the EPO and PPO plans Express Scripts is your Pharmacy Benefit Manager. To contact Express Scripts customer service please call 1-800-711-0917 (TTY:1-800-759-1089) or go to https://www.express-scripts.com/ to create a login account. Your Blue Shield Member ID Card will not work at a pharmacy; you have to use your Express Scripts card when obtaining prescription drugs at a pharmacy or for Mail Order prescriptions through Express Scripts

Pharmacy Benefit for Blue Shield HDHP Plan Members - Your Pharmacy Benefit Manager is Blue Shield and not Express Scripts. Whenever you obtain prescription drugs at a pharmacy you need to present your Blue Shield Member ID card, regardless if you have met your annual deductible. For Mail Order Pharmacy you will be using Prime Mail. Please see the documents below on how to use the Prime Mail system:

 

 

Blue Shield Customer Service - Please contact 1.855.256.9404 - Mon through Fri 7am-7pm PST.

 

 

Dental Insurance (Delta Dental)

 

  • County Self-funded Delta Dental PPO - For more information and to find a Dentist click on this link - Delta Dental DPPO
  • DeltaCare USA DHMO - For more information and to find a Dentist click on this link - DeltaCare USA DHMO

 

Vision Insurance

 

 

Maya Barraza, Marcie Segura and Tina Meier
Your Benefits & Rewards Team